Company Description:
AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.
Job Duties & Responsibilities:
- Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
- Respond to customer inquiries and issues in a timely and efficient manner
- Troubleshoot and resolve technical issues with the services.
- Escalate complex issues to the appropriate department or team member for further assistance
- Document and track customer interactions and issues as per company policies
- Gather customer feedback and provide suggestions for improvements to products and services
- Participate in ongoing training and development to stay informed about new products and services
- Collaborate with other departments within the company to ensure a seamless customer experience
- Meet and exceed customer satisfaction metrics and goals
Required Skills
> Excellent English Communication (Verbal & Writing)
> Excellent Interpersonal Skills
> Ability to prioritise and plan effectively
> Analytical Skills
> Team Player
> Strong Work Ethics
> Time Management Skills
Salary + Benefits
> Salary (As per the Interview)
> EOBI
> Provident Fund
> Monthly Bonus
> Monthly Lunch/Dinner
> Yearly Increment
Job Type: Full-time
Salary: Rs35,000.00 - Rs50,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
