***PLEASE NOTE THAT RESUMES NOT SUBMITTED IN ENGLISH WILL NOT BE CONSIDERED. THANK YOU.***
$ads={1}
The Company
Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired
Our People are not Perfect, Traditional, Complacent or Cautious
About the role
As a Claims Assessor you will support the claims team to ensure that travel claims are processed and maintained correctly to ensure a seamless transaction for our customers including ongoing auditing and quality control.
You will be responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. You will also act as a regional liaison between the claims organization, claimants and policyholders regarding the status and eligibility for coverage for all relevant claims.
Main duties & Responsibilities
- Day to day claims activities, including claims actions, emails and payments
- Interact with customers to resolve claims and process claims payments
- Assessing and approving new claims/cases whenever within the authority
- Interacting with outsourced partner teams
- Maintaining current knowledge of insurance guidelines, policy changes and regulations
- Ensure that the quality, accuracy and detail of claims assessment meets or exceeds the business unit minimum performance standards
Educational Qualifications;
- Bachelors or higher degree in related field is required
What does the ideal profile looks like?
- Fluency in English and Spanish (verbal and written).
- Experience in insurance claims handling, highly regarded
- High school diploma or equivalent required; Bachelor's degree preferred
- Ability to adapt quickly to a start-up pace environment and culture
- Problem-solving and advocating for customer solutions
- Proven ability to foster and develop relationships with key external and internal stakeholders
- Enhancing systems, processes and feedback loops
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
- Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
$ads={2}
