Works remotely
Job Summary:
Do you want to join a dynamic Customer Service team that promotes service excellence, strong teamwork, and a unique and fun work environment? We’re looking for enthusiastic and energetic individuals who thrive in a fast-paced Call Centre environment. Primary responsibilities are to answer emails and phone interactions while delivering excellent customer service.
Responsibilities:
- Respond to emails from Customers.
- Respond to calls from Customers.
- Respond to web Chat from Customers
- Outbound calling for Customer survey/follow-up.
- Diligently follow up on outstanding Customer related issues.
Deliver superior service and help create an exceptional experience for our Customers.
Hours of Operation: 24/7
Education and Experience:
- Fluent in English- written and oral.
- French and Spanish language fluency would be an asset but not required.
- 3 years of previous customer service experience/Call Centre required.
- Experience with Sales Force is an asset.
Technical Requirements:
- Reliable computer Windows PC or laptop with 4GB ram, Duel CPU and at least 10GB free hard drive space
- Non-wireless DSL or Cable internet connection is required. Wireless DSL (antenna on roof) and/or satellite internet are not acceptable.
- USB Headset and strong internet connection for VoIP communications or landline/ cell phone that is voicemail and call waiting free.
Non-Technical Requirements
- Superior communication skills (written and verbal).
- Superior Customer Service skills.
- Strong organizational and planning skills.
- Must be a self-starter.
- Strong reading and interpretation skills.
- Must be analytical - be able to analyze various options and take appropriate action.
- Strong attention to detail.
- Ability to work under pressure/deadlines.
- Must be honest and energetic.
- Must be able to work within a team as well as independently.
- Must complete and pass criminal background check
- Flexible availability and able to work Full time hours
Job Type: Permanent
Schedule:
- Evening shift
- Morning shift
- Night shift
Education:
- Secondary School (required)
Experience:
- Customer service: 3 years (required)
Language:
- English (required)
Work Location: Remote
Expected start date: 2023-08-28
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