Responsibilities
- Develop, format and manage standard documentation (lessons learnt, best practices, SOPs, playbooks for new processes, etc.).
- Design and implement tools that facilitate knowledge sharing (e.g. collaboration platforms) after defining knowledge sharing strategy.
- Create a document review process / review calendar.
- Support with content creation (e.g.; by providing subject expertise for capital agenda, capabilities development and PEP operational framework and standards).
- Share top content to BUs and markets (e.g.; LSS network documentation etc.).
- Inform BU teams about updates if necessary.
- Support knowledge transfers (including learned lessons) and organise knowledge sharing sessions for better usage of content.
- Maintain and update standard documentation, library (e.g. global brain), system, database.
- Establish and maintain process management governance.
- Map and monitor the implementation of best practices.
- Assign and maintain list of approved internal auditors (R&R), list of document owners (R&R).
- Transfer capability to SMEs to allow deployment to Business Units.
Qualifications
- Proficiency in English and French (written and spoken)
- Science / management Degree (Bachelors)
- Demonstrated experience in technical interpretation and writing within an FMCG environment, focusing on the commercial and logistics arena. (1yr plus)
- Experienced user of e.g. web/video/training packages materials editing.
- Demonstrated ability to interact with and govern business management systems.
- Proficient in Word, Excel, Powerpoint and Similar editing software tools
- Demonstrated experience of change and comms, as well as setting up knowledge management processes and deploying to business (2yr plus).
- Demonstrated understanding of KM lifecycle & best practices
- Excellent written, verbal and interpersonal communication skill and collaboration with multiple teams.
- Ability to conduct routine calibrations, content reviews, coach knowledge contributors and ensure high quality content.
